Terms of Service

Last Updated: November 14, 2025

Service Agreement

These Terms of Service ("Terms") govern your use of the services provided by Clients First Marketing & Communications™ ("we," "us," or "our"). By engaging our services, you agree to be bound by these Terms.

Services

Clients First Marketing & Communications™ provides marketing and communications services, including but not limited to:

- Brand Strategy & Messaging Architecture
- Public Relations & Media Relations
- Crisis Communications
- Digital Marketing
- Content Marketing
- Social Media Strategy & Management
- Executive Communications & Speechwriting
- Internal Communications & Employee Engagement
- M&A/Financial Communications
- Government/Public Affairs
- Recruitment Marketing
- Marketing Research
- Advertising & Creative Services

Service Engagement

Proposal and Agreement

Services are provided pursuant to a written proposal or agreement that specifies:

- Scope of work
- Deliverables
- Timeline
- Fees and payment terms
- Other terms specific to the engagement

Changes to Scope

Any changes to the scope of work must be agreed upon in writing by both parties. Additional work may result in additional fees.

Client Responsibilities

Information and Materials

You agree to:

- Provide accurate, complete, and timely information necessary for us to perform the services
- Provide access to necessary personnel, systems, and materials
- Review and approve work products in a timely manner
- Comply with all applicable laws and regulations

Client Content

You represent and warrant that any content, materials, or information you provide:

- Does not infringe on any third-party rights
- Is accurate and truthful
- Complies with all applicable laws and regulations
- Does not contain defamatory, libelous, or illegal material

Fees and Payment

Payment Terms

Payment terms will be specified in your service agreement. Generally:

- Fees are due as specified in the agreement
- Late payments may incur interest charges
- We reserve the right to suspend services for non-payment

Expenses

Reasonable out-of-pocket expenses may be billed separately with prior approval.

Intellectual Property

Work Product

Upon full payment, you will own the work product created specifically for you, subject to:

- Our right to use work product for portfolio and marketing purposes (with your consent)
- Our retention of pre-existing materials and methodologies
- Third-party rights in any licensed materials

Our Materials

We retain all rights to our proprietary methodologies, tools, templates, and other materials used in providing services.

Confidentiality

Confidential Information

We agree to maintain the confidentiality of your confidential information and use it solely for the purpose of providing services.

Exceptions

Confidentiality obligations do not apply to information that:

- Is publicly available
- Was known to us prior to disclosure
- Is independently developed by us
- Must be disclosed by law

Warranties and Disclaimers

Our Warranties

We warrant that:

- Services will be performed in a professional and workmanlike manner
- We have the right to provide the services
- Services will comply with applicable laws

Disclaimers

EXCEPT AS EXPRESSLY SET FORTH ABOVE, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

Termination

Termination by Client

You may terminate services with written notice, subject to payment for work completed and any termination fees specified in the agreement.

Termination by Us

We may terminate services:

- For non-payment
- If you breach these Terms or the service agreement
- For any other reason specified in the service agreement

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

- Your breach of these Terms
- Your use of work product
- Content or materials you provide to us
- Your violation of any third-party rights

Force Majeure

We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

Dispute Resolution

Any disputes shall be resolved through:

1. Good faith negotiation
2. If unsuccessful, binding arbitration in accordance with the rules of the American Arbitration Association
3. Arbitration shall be conducted in Texas

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas.

Entire Agreement

These Terms, together with your service agreement, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

Modifications

We reserve the right to modify these Terms at any time. Modifications will apply to new engagements. Existing engagements will continue under the Terms in effect at the time of engagement.

If you have questions about these Terms of Service, please contact us:

Email: inquiries@clientsfirstmc.com

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Clients First Marketing & Communications™
Texas-Based Agency Network

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